We hear from VoiceStack on the problems that can arise with dental telephone systems and how artificial intelligence (AI) could be the solution.
Modern dental practices face unique challenges. From handling a high volume of patient calls to ensuring seamless appointment scheduling and follow-ups, communication is the backbone of any successful practice.
In almost all cases, communication starts with the telephone, which is often the first point of contact between patients and the practice. How the phone is answered sets the tone for the patient’s entire experience and can significantly influence their decision to book an appointment or seek care elsewhere.
However, in spite of the massive potential, there have been very few modern technology solutions to improve the call handling performance of UK dental offices until now. This is where VoiceStack comes in.
Conceptualised as a dental AI-powered enterprise telephony system, VoiceStack was launched in 2024 in the UK market to an early set of adopters. The initial feedback from the market has been extremely positive – so much so that Abhi K, CEO of VoiceStack, is preparing to triple its footprint in the UK market for 2025.
‘There really is no other product that can be compared to VoiceStack in the UK market,’ says Abhi. ‘It is built with the latest AI tools, trained with models specifically for the dental industry, and is deeply integrated into the daily workflows of dental offices in the UK. As a result, we have seen offices increase their monthly revenues by up to £30,000 using VoiceStack.’
So what is VoiceStack?
It is a platform consisting of a state-of-the-art enterprise phone system, with layers of AI-powered workflows built-in, to help dental offices grow. These proven AI-powered workflows are helping dental practices achieve the following:
- Reduce missed call response rates: if patient calls are missed by offices, automated triggers and notifications prompt the users to call them back as soon as possible. With VoiceStack practices have been able to reduce response times from more than four hours to less than four minutes
- Identify potential opportunities: VoiceStack has built-in AI tools that transcribe phone calls as they happen in real time. The AI then analyses these transcripts to identify opportunities (eg they did not book an appointment because a provider was unavailable) and helps to re-engage patients with appropriate next steps (eg offer another provider’s updated availability).
Robbie Hughes of Dental Excellence UK has been able to re-convert up to £30,000 worth of treatments using opportunity analysis with VoiceStack.
- Improve staff performance: VoiceStack provides detailed AI-driven reports for calls made by each staff member. This helps team members and leaders to identify weaknesses, and create customised training plans for members to improve their communication and convert more patients during phone conversations.
- Optimise channel performance: VoiceStack provides detailed call analytics that also helps to track and attribute patient conversions to channels like google ads, instagram, flyers etc, thus helping owners to optimise their budgets more efficiently.
Built for scale
While the AI tools are impressive, the underlying phone system is also built for scale, with call trees for handling complex branching use cases, and call volumes handled without drop-offs or call quality issues. Built on this strong platform, some of the fastest growing practices in the UK are now using VoiceStack to supercharge their growth plans.
Group practices like Damira Dental in Oxford have seen a 15% increase in new patients since implementing VoiceStack at their offices. Anushika Brogan, CEO of Damira Dental, has already become a huge advocate of VoiceStack and is actively referring more of her colleagues to VoiceStack.
‘There is no bigger validation than customer referrals,’ Says Abhi. ‘And we are seeing all our existing customers refer us to their networks.’
Abhi also feels that 2025 will be the break-our year for the use of AI in UK dentistry.
‘VoiceStack can be used by practices of all sizes. We feel that the UK dentistry market has been underserved by existing players, and with VoiceStack, we want to democratise access to the best technologies for everyone in this market,’ says Abhi.
VoiceStack is currently available for any dental office in the UK and Ireland. Secure your personal virtual demo of VoiceStack a www.voicestack.com/fmc.
This article is sponsored by VoiceStack.
