Thanks to Enreach Contact Anywhere, Enreach UK’s new fixed-mobile convergence (FMC) solution, UK businesses can switch between mobiles, desk phones, and home offices seamlessly. By integrating fixed-line and mobile telephony, Enreach Contact Anywhere allows you to work quite literally from anywhere, using your work number consistently across the office, at home, and on the move.
Top Features & Benefits
- Use the native dialler without the need for additional apps.
- Overcome challenges no matter what industry you are in.
- Use your phone system features on your mobile.
- Ensure voice call continuity by incorporating mobile GSM into your business communication channels.
- Simplify business communications through transparency & efficiency.
Enable FMC with Your Business Phone System
Enreach Contact Anywhere provides significant user advantages because it is delivered as a native dialler rather than a cloud-based app, with calls carried over the mobile network. This lets you initiate, join, or transfer calls easily, enhancing your communication and saving time. Your business continuity will also improve because you can still make and receive calls over the mobile network if the internet is down.
Recording and reporting can still be carried out, making the solution ideal for organisations with mobile and remote workers, operational and on-site staff and large teams of field workers. You can also join hunt groups from a mobile device, connecting to contacts with all interactions logged.
The Rise of Fixed-Mobile Convergence in the UK
Converged fixed and mobile telephony has been popular in Europe for many years, but uptake in the UK has been slow because of restrictions in mobile networks and fewer mobile virtual network operators (MVNOs) serving the UK market. The arrival of embedded SIM (eSIM) technology, along with increased remote working and familiarity with cloud-based, mobile-first communications strategies, is set to transform adoption in the UK.
“FMC is something that people have heard about without fully understanding its capabilities,” confirms Claire Smith, the Managing Director at Enreach UK.
“With Enreach Contact Anywhere, users have full control and can access the complete system features of office telephony while on their mobile devices.”
Smith has been passionate about convergent communications for many years and believes that the introduction of eSIM will lead to widespread adoption across the UK. “The technology makes Enreach Contact Anywhere easy to deploy. We simply email users a QR code to scan, and FMC is activated on their mobile phone.”
She also reinforces the benefits of using the native dialler rather than an app. “With mobile apps, if you’re on a Wi-Fi network and switch to cellular, the call drops and vice-versa,” Smith says. “We support voice continuity so users can start a call on a desk phone, move to their car, drive home, and connect to their home Wi-Fi. All they need to do is dial star-star on the device they want to use, and to the end user, there is no interruption; they don’t know you’ve changed devices.”
Enreach Contact Anywhere Role-Based Use Cases
Delivery Drivers
With your team on the road, you can ensure communication between drivers and dispatchers remains in low Wi-Fi areas, ensuring uninterrupted updates and instructions.
Event Coordinators
Maintain a high level of coordination with off-site team members who require feedback or when negotiations can’t wait for face-to-face meetings.
Service & Engineering
Stay in touch with on-site engineers and remote support workers to ensure that situations can be dealt with without interruption when plans change or queries arise.
On-site Workers
Sites often have minimal or zero data coverage. Additionally, employees have to rely on personal numbers to call customers. FMC removes the dependency on an internet connection and enables your team to remain in contact.
Field Sales Representatives
Nothing is more frustrating for clients than being unable to contact their sales representative due to travel or remote locations. FMC keeps your team connected without needing additional devices or apps, ensuring seamless communication and improved customer satisfaction.
The setup of a business phone system with fixed mobile convergence functionality will differ from one business to the next, but with Enreach, your business can rely on over 20 years of experience across various industries to provide a solution that meets your needs.
Check out Enreach’s solutions by need or industry to better understand your needs and see where you could take your business when relying on award-winning technology.
Contact Enreach
Ready to upgrade to Enreach Contact Anywhere? Contact Enreach today to learn more about how its solutions can benefit your organisation.
