You are not the only frustrated person unable to use their phone as Cellcom outages continue into a sixth day.
The telecommunications company notified its customers at about 11 p.m. last Wednesday that an outage was affecting their voice network, eventually spreading to its SMS text message service.
Over the weekend, Cellcom announced that a portion of its voice services had returned but gave no timetable for a full restoration.
Since data services are not impacted, it is recommended that you use a stock application like iMessage, FaceTime, or video calling, enable Rich Communication Services texting, or rely on a third-party application like WhatsApp or the Facebook application. Instructions on how to download and allow these apps are included on Cellcom’s service update blog, which was launched over the weekend.
Some Cellcom users have discovered that toggling its phone’s airplane mode feature or restarting it will allow it to call other Cellcom users.
Meanwhile, government offices in Door and Kewaunee counties are trying to find ways to connect residents with their services. Door County Emergency Management posted last week that while county government phone lines are down, 911 still works in cases of emergency.
In Kewaunee County, they are recommending using alternate numbers until some of their phone lines return to full service:
-Emergency Mental Health Number: 920-436-888
-Transportation Program Number: 920-388-7030, select option 7
